
Service Coordinator
3 days ago
**Key Responsibilities**:
- Coordinate and schedule service appointments, installations, and repairs.
- Assign service tasks to technicians based on priority, location, and skill set.
- Serve as a point of contact for customer inquiries, updates, and issue resolution.
- Monitor service requests and ensure they are completed within SLA timelines.
- Maintain accurate records of service reports, complaints, and resolutions.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- Work closely with the inventory/logistics team to ensure availability of service tools and parts.
- Assist in preparing service-related documentation and reports.
- Ensure compliance with company policies, safety standards, and quality procedures.
- Support continuous improvement initiatives in service delivery.
**Requirements**:
- Bachelor’s degree in Business Administration, Operations, or related field.
- 6month to 1 year of experience in service coordination, customer support, or a similar role.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Familiarity with CRM or service management software is a plus.
- Ability to work under pressure and manage changing priorities.
- Proficient in MS Office (Word, Excel, Outlook).
**Preferred Skills**:
- Prior experience in facility management, field service coordination, or engineering services.
- Knowledge of logistics, scheduling, or dispatch operations.
- Basic understanding of service contracts and SLAs.
Pay: ₹26,000.00 - ₹27,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Provident Fund
Work Location: In person
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