Us Customer Support Executive

4 days ago

Noida Uttar Pradesh, India Hirementum Full time

An international customer support executive's responsibilities include:

- Customer support: Handling customer calls and resolving issues
- Customer information: Providing product information and answering questions about warranties or terms of sale
- Customer records: Filing customer records, including contact information, purchases, and billings
- Customer feedback: Conducting surveys and writing reports based on customer feedback
- Customer satisfaction: Managing customer expectations and ensuring customer satisfaction
- Customer service standards: Establishing standards and protocols to promote customer satisfaction
- Customer service team: Supervising customer service representatives and ensuring they are adequately trained

Customer support executives should have interpersonal skills such as empathy, active listening, patience, responsibility, dependability, and leadership.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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