Customer Support Us Process

1 week ago

Noida Uttar Pradesh, India LightFire Solution Pvt Ltd Full time

**Job Title: Customer Support Executive - US Shift - 7:30 p.m to 4:30 a.m IST (Night Shift)**

**Department: Customer Service**

**Responsibilities**:
Provide accurate and helpful information regarding products, services, pricing, and promotions.

Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.

Accurately process orders, payments, and returns.

Identify and address customer needs, proactively suggesting relevant products or services.

Maintain accurate records of customer interactions in the CRM system.

Contribute to a positive and collaborative team environment.

Stay updated on product knowledge, company policies, and industry best practices.

Proactively identify areas for process improvement and contribute to solutions.

**Qualifications**:

- High school diploma or equivalent
- Minimum of 1 year of experience in a customer service role, preferably in a sales environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution skills.
- Proficiency in using computers and CRM software.
- Ability to work effectively in a fast-paced environment.
- Ability to multitask and prioritize effectively.
- Ability to work independently and as part of a team.
- Strong work ethic and commitment to exceeding expectations.

**Note**:
**Lucrative incentives are provided, no cap on the same**

**Great work life balance**

**Quarterly dinners arranged for the employees by the company**

**Snacks provided**

**Full time Work From Office**

**No Cab Facility Available**

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Application Question(s):

- This job is strictly night shift only. Are you comfortable with that?

**Experience**:

- US sales: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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