Customer Support Executive

5 days ago

Noida Uttar Pradesh, India LightFire Solution Pvt Ltd Full time

**Job Title: Customer Support Executive - US Shift - 7:30 p.m to 4:30 a.m IST (Night Shift)**

**Department: Customer Service**

**Responsibilities**:
Provide accurate and helpful information regarding products, services, pricing, and promotions.

Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.

Accurately process orders, payments, and returns.

Identify and address customer needs, proactively suggesting relevant products or services.

Maintain accurate records of customer interactions in the CRM system.

Contribute to a positive and collaborative team environment.

Stay updated on product knowledge, company policies, and industry best practices.

Proactively identify areas for process improvement and contribute to solutions.

**Qualifications**:

- High school diploma or equivalent
- Minimum of 1 year of experience in a customer service role, preferably in a sales environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution skills.
- Proficiency in using computers and CRM software.
- Ability to work effectively in a fast-paced environment.
- Ability to multitask and prioritize effectively.
- Ability to work independently and as part of a team.
- Strong work ethic and commitment to exceeding expectations.

**Note**:
**Lucrative incentives are provided, no cap on the same**

**Great work life balance**

**Quarterly dinners arranged for the employees by the company**

**Snacks provided**

**Full time Work From Office**

**No Cab Facility Available**

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Application Question(s):

- This job is strictly night shift only. Are you comfortable with that?

**Experience**:

- US sales: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Customer Care Executive

    1 week ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Support Executive

    4 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Representative

    2 weeks ago

    Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time

    **About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...

  • Customer Support Executive

    5 days ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • Customer Support Executive

    4 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and outbound...

  • Customer Support Executive

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and outbound...

  • Customer Support Executive

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...

  • Customer Support Executive

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    4 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...