Us Printer Support Technician

4 days ago

Noida Uttar Pradesh, India OnlineInfatuation Full time

**Job Title**:
**International Technical Support Agent - Printer & Software Troubleshooting (Voice Process, US Shift)**

**Location**: Noida (Work from Office - Full Time)

**Salary**: ₹30,000 - ₹40,000 per month
**+ Performance-Based Incentives**
**+ Overtime Pay**

**Shift: Night Shift / US Shift**

**Job Summary**:
**Key Responsibilities**:

- Manage **inbound and outbound calls** for technical support related to **printers and associated software**.
- Guide customers through **installation and setup** of printer and software.
- Follow escalation protocols for unresolved issues.
- Maintain high levels of **customer satisfaction and service quality**.
- Meet **daily performance targets** and adhere to shift schedules.

**Requirements**:

- Minimum **1 year of experience** in **technical support (printers/software)** in an **international voice process**.
- **Excellent English communication skills** - verbal and written.
- Strong knowledge of **printer troubleshooting**, **Windows OS**, **network printing**, and basic software installation.
- Must be **comfortable working night shifts (US Shift)**.
- **No cab facility provided**.

**Work Environment**:

- **Job Type**: Full-time
- **Work Mode**: On-site (Noida)
- **Shift Timings**: Night / US Shifts
- **Work Days**: 5 or 6 days/week depending on project

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

- Are you an immediate joiner?
- Do you have experience in International Technical Support printer calls?

**Experience**:

- Technical Support: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8376094289

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