Customer Delight Associate

2 weeks ago

Bengaluru Karnataka, India Newton School Full time

**ABOUT NEWTON SCHOOL**

Come be part of a rocketship that’s creating a massive impact in the world of education

On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through it’s personalised learning platform. We are building an online university and solving the deep problem of employability of graduates.

We have a strong core team consisting of alumni from IIT's and IIM’s, having several years of industry experience in companies like Unacademy, Inmobi, Ola, Microsoft - among others. On this mission, we are backed by some of the most respected investors around the world, - RTP Global, Nexus Venture Partners and a slew of angel investors including CRED’s Kunal Shah, Flipkart’s Kalyan Krishnamoorthy, Unacademy and Razorpay founders, Udaan’s Sujeet Kumar among others.

**Role**:
The individual in this role is responsible for handling questions, comments and issues related to students. The ultimate goal is to provide a positive customer experience and enhance relationships between students and businesses.

**Responsibilities**:

- Creating policies and procedures to build sustainable relationships and trust with customers accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Possessing excellent product knowledge to enhance customer support.
- Primarily focused on non-voice, but might have to take up calls in case of necessity

**Requirements**:

- Proficiency in both English (written + verbal) and Hindi (verbal) is essential.
- Previous experience in similar roles is a prerequisite.
- Ability to thrive in a startup atmosphere is highly valued.
- Bonus points for expertise in professional documentation and content development

  • Customer Delight Officer

    1 week ago

    Bengaluru, Karnataka, India Dabble Playart Full time

    **Job Description: Customer Delight Executive** About Dabble: Dabble is a dynamic and innovative company dedicated to providing exceptional products and services to our customers. We pride ourselves on our customer-centric approach, creativity, and commitment to excellence. We are looking for a passionate and driven Marketing & Customer Delight Executive to...

  • Customer Delight Executive

    4 days ago

    Bengaluru, Karnataka, India Hyperstring Labs Pvt Ltd Full time

    **Mandatory Skill Set**: English Communication Flexible in traveling It is good have 2 wheeler, but mandatory they should have driving license or learning license Field Sales **Additional Notes**: Education Required: 10th+ will work Work Mode: Work From Office Working Day: 6 Days Working ( Mon - Thursday any one day they fix)) Working Time: 9.30 am -7...

  • Customer Support Associate

    2 weeks ago

    Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...

  • Sales Executive

    2 days ago

    Bengaluru, Karnataka, India Delight Hospitality Full time

    **Hotel Sales & MICE Executive** **Experience**: Minimum 1 to 2 years in Hotel Sales / Frontline Sales in any industry. **Job Purpose**: - To develop the Corporate & Travel Agent segment for Delight Hospitality’s 3 hotels near Kempegowda International Airport and generate business across the group’s properties. - Achieve the revenue & room night...

  • Customer Delight-trainer

    15 hours ago

    Bengaluru, India PeopleLogic Business Solutions Full time

    **Role: - ** Customer Delight-Trainer ***Budget: - ** 7 LPA ***Exp: - ** 1-4 experience ***Location: - ** Bengaluru **About Company**: Company is a top tier VC funded startup, building an online wholesale marketplace for food and grocery, targeted at wholesale buyers. Their vision is to organize the food and grocery ecosystem in India using...

  • Customer Delight Intern

    6 days ago

    Bengaluru, India Blowhorn Full time

    Blowhorn is looking for a Customer Delight - Champion who will roll up their sleeves and lead a team from inside the trenches and retain essential relationships by serving as an internal advocate and client liaison. What you will do: - Work on the ticketing platform to resolve customers and clients inquiries - Create effective customer service processes,...

  • Customer Support Executive

    6 days ago

    Bengaluru, India PropertyAngel Management Pvt Ltd Full time

    **Customer Support Executive / Customer Delight Executive** Did you know that PropertyAngel is a top-notch proptech company operating in Bangalore? We take pride in being a leading O2O second landlord platform, where we excel in delivering exceptional housing asset management services. PropertyAngel is on a mission to bring innovation to the real estate...

  • Customer Delight Executive

    4 days ago

    Bengaluru, Karnataka, India Hyperstring Labs Pvt ltd Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Mandatory Skill Set:English CommunicationFlexible in travelingIt is good have 2 wheeler, but mandatory they should have driving license or learning licenseField SalesAdditional Notes :Education Required: 10th+ will workWork Mode: Work From OfficeWorking Day: 6 Days Working ( Mon- Thursday any one day they fix))Working Time: 9.30 am -7 pmJob Description:We...

  • Customer Delight Associate

    2 weeks ago

    Bengaluru, India Binks Full time

    **Job description**: - Respond promptly and professionally to incoming customer queries via phone or chat - Maintain an updated knowledge of the organization's products, services, and customer service policies - Ability to handle escalations seamlessly - Document customer interactions when necessary, compiling documents and forwarding information to...

  • Customer Delight Associate

    15 hours ago

    Bengaluru, India Newton School Full time

    **ABOUT** **NEWTON SCHOOL** Come be part of a rocketship that’s creating a massive impact in the world of education! On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through...