Customer Delight Officer

14 hours ago

Bengaluru Karnataka, India Dabble Playart Full time

**Job Description: Customer Delight Executive**

About Dabble: Dabble is a dynamic and innovative company dedicated to providing exceptional products and services to our customers. We pride ourselves on our customer-centric approach, creativity, and commitment to excellence. We are looking for a passionate and driven Marketing & Customer Delight Executive to join our team and help us elevate our brand and customer experience to new heights.

Job Summary: Customer Delight Executive will play a pivotal role in developing and executing marketing strategies while ensuring that our customers have a delightful and seamless experience with Dabble. This dual-focused role requires a creative marketer with a keen eye for detail and a customer advocate who can transform feedback into actionable improvements.

**Key Responsibilities**:

- Connect with Cash on delivery customers convert them into prepaid customers
- Connect with customers who have abandoned the cart and convert them into paid customers
- Connect with customers with service issues and resolve their issues to ensure customer retention
- Upsell to existing customers
- Connect with Dabble customers who have shown inclination to buy
- Manage and solicit reviews across channels.
- Create opportunities to run workshops and pop-ups.
- Work with leads to generate new sales opportunities Collaborations:

- Assist in managing and updating community social media pages.
- Contribute to editing blog posts for the website and follow up with parents.
- Respond to Instagram and WhatsApp customer queries.
- Upload videos to the community's YouTube channel, optimizing titles, descriptions

**Qualifications**:

- Bachelor's degree in any field
- Experience in customer service / telesales ( preferable)
- Entrepreneurial mindset with a proactive and results-driven approach.
- Proficiency in financial management software such as Tally and Microsoft Office Suite.
- Strong analytical skills with attention to detail.
- Customer orientation and customer facing experience ( preferably)
- Excellent communication and interpersonal skills to foster collaboration across teams.**.**

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Bengaluru, Karnataka (required)

Expected Start Date: 30/11/2024

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