Customer Delight Executive

2 weeks ago

Bengaluru Karnataka, India Dream a Dozen Full time

**About Us**:
At **Dream a Dozen**, we’re redefining gourmet gifting with a focus on desi-ness, creativity, quality, and unforgettable experiences. From bespoke corporate treats to artisanal baked goods, our growing team of 20 is passionate about leaving a mark—and we want someone ready to grow with us

**Role Overview**:
A hybrid role for multitaskers who love both _logistics_ and _people_. You’ll ensure seamless operations, from inventory to vendor ties, while also being the voice of our brand, delighting customers at every touchpoint.

**What You’ll Do**:
**Customer Delight**:

- Address customer inquiries, understand their needs, and close orders with creative suggestions.
- Punch in client orders and reconcile payments with precision.
- Provide timely updates to customers about their orders and dispatch.
- Collect and record customer feedback to help us improve.

**Operations Management**:

- Coordinate daily operations between the kitchen, delivery, customer service, and logistics teams.
- Ensure quality checklists are completed before every dispatch.

**Inventory Management**:

- Forecast inventory needs and maintain optimal stock levels.
- Check received items against indents and re-order as necessary.

**Vendor Management**:

- Source vendors offering the best quality, rates, and payment terms.
- Build and maintain strong relationships with vendors for seamless operations.

**What We Need**:

- Hospitality degree or equivalent experience in guest relations/customer support.
- Flexibility with working hours and a deep understanding of the hospitality industry.
- Detail-oriented with a hands-on approach to teamwork.
- Strong communication and leadership skills.
- Proficiency in Excel and familiarity with checklists.
- Basic understanding of Kannada and fluent in English.
- Comfortable with smartphone operations and navigating Bangalore’s geography
- Strong negotiation skills and high levels of patience
- **What you should know**:_
- This is an on-site Role, not work from home
- This role has a 6 day work week with 1 weekday off
- This role gets 12 casual leaves + 1 birthday leave + 4 national holidays + 12 WFHs.
- Dream a Dozen currently has a growing team of 20 people and the leadership gives personal attention to each individual's learning, we are a young and energetic team with the ambition to leave a dent in this industry as we grow

Pay: ₹10,408.34 - ₹25,150.06 per month

**Benefits**:

- Paid sick time

Work Location: In person

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