
Customer Delight Associate
2 weeks ago
**Job description**:
- Respond promptly and professionally to incoming customer queries via phone or chat
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Ability to handle escalations seamlessly
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits, upsell and cross sell.
- Participate in training opportunities or additional tasks provided by the organization.
- Establish and maintain good rapport with customers by using fluent language and anticipating their needs.
**Requirements**:
- 1 year of previous customer service experience would be a plus preferably in fashion and apparel industry
- Friendly and welcoming approach with clients and other members of the customer service team.
- Familiarity with customer-relationship management (CRM) software programs
- Customer obsession attitude
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Open to working in rotational shifts with rotational off.
Compensation: Up to 5 LPA (CTC) based on experience and the interview.
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