Application Support Associate

JLL supports the Whole You, personally and professionally.
We are currently seeking an Application Support Associate specializing in Yardi software/end user support to join our JLL Software and Technology Solutions Customer Experience team.
**Location**: India (remote)
What this job involves
As an Application Support Associate at JLL, you will be responsible for
User Administration
Configure/update/termination of users
Semiannual audit of users
End User/System Support
Escalation of support tickets (when applicable) to engineering, management or software vendor
Detailed review, analysis, description of end user issues when escalating
Support the implementation of new modules and periodic system upgrades
Data Configuration
Configure new (or remove) assignments in the Yardi system
Add / remove custom tables as business requirements dictate
Test new modules and periodic system upgrades
Support Business Reporting Requirements
Create and configure custom account trees/charts of accounts
Provide support for our annual SOC I and/or II audits with outside auditors
Create and configure custom reports
Troubleshoot end user report issues
Coordinate with other teams when applicable
Support JLL Application software
Yardi Voyager 7s
Yardi Retail Manager
Yardi Forecast Manager / Advanced Budget and Forecast Manager
Yardi Multi Family
Yardi CRM
Yardi Site Manager
Education and experience
A bachelor’s degree from an accredited institution REQUIRED
Finance or Accounting degree is a plus
(5+) years of relevant/professional experience REQUIRED
Real Estate Software and/or Real Estate Industry experience preferred
Yardi software experience preferred
Additional information
Remote position
Individuals must be self-starter, organized and able to work with mínimal supervision
During Training and for first 60 days, required to work 8 US Eastern Business hours
What you can expect from us
We succeed together—across the desk and around the globe and believe the best inspires the best, so we invest in supporting each other, learning together, and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.