IT Application Support

2 days ago

Bengaluru Karnataka, India Siemens Full time

Hello Talented Techie

We provide support in Project Services and Transformation, Digital Solutions and Delivery Management.

We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make efficient use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations.

**We are looking for Lead Software Developer (Contracting Application Administrator)**
- End-to-end customer experience providing a single point-of-contact.
- Incident Management - Incidents, queries & service requests
- Application support for Siemens Digital People Solutions, namely on PKI card & certificates support.
- Detailing all actions and communication in the tickets.
- Evaluation of service needs & suggestion of improvements, proactively identifying and reporting issues
- Participating in jour fix & service meetings, being involved in upcoming changes & proactive feedback.

**You’d describe yourself as**:

- 3+ years in software development.
- Fluent in English - spoken and written (required).
- Agile & proactive approach.
- Proven experience in Application Support.
- Experience in Help Desk / Service Support.
- Proven skills in ticketing tools (eg: ServiceNow) is a must.
- Ability to learn customer support processes and techniques.
- IT Infrastructure library (ITIL) certification is a plus
- Experience with handling certificates and/or PKI support is a must.
- Active Directory support experience can be helpful.
- Ability to work on CET (Central European Time) - required.
- Problem solving and research skills.
- Proficient in Microsoft Office (required).
- SharePoint/Wiki or/and webpage skills are helpful.
- Collaboration, Strategic thinking & planning with good organization skills are a must.

**Create a better #TomorrowWithUs**

**This role, based in Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future.**

**At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.**

Have you honed your skills in contract management low-code platforms like Agiloft, Salesforce, or similar?

Have you worked with and have proficiency in a contract management low-code platform (e.g., Agiloft, Salesforce, DocuSign CLM, Ironclad, Icertis, Conga)?

Which contract management low-code platform do you worked.?

Do you have experience designing workflows, business process modeling, and rule-based automation?

Are you familiar with relational databases (SQL, PostgreSQL) and querying data within a low-code environment?

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