IT Application Support

6 days ago

Bengaluru Karnataka, India Siemens Full time

Hello Talented Techie

We provide support in Project Services and Transformation, Digital Solutions and Delivery Management.

We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations.

**We are looking for**Service Competence description***:
The service to be provided is focused on Application support at Siemens. To achieve this, Siemens expects the following competences to be available at the service provider:

- End-to-end customer experience providing a single point-of-contact.
- Incident Management - Incidents, queries & service requests
- Application support for Siemens Digital People Solutions, namely on PKI card & certificates support.
- Detailing all actions and communication in the tickets.
- Evaluation of service needs & suggestion of improvements, proactively identifying and reporting issues
- Participating in jour fix & service meetings, being involved in upcoming changes & proactive feedback.

To deliver the above competences, Siemens considers relevant for the outsourcing company to assure consultants with a skillset and experience covering:

- Fluent in English - spoken and written (required).
- Agile & proactive approach.
- Proven experience in Application Support.
- Experience in Help Desk / Service Support.
- Proven skills in ticketing tools (eg: ServiceNow) is a must.
- Ability to learn customer support processes and techniques.
- IT Infrastructure library (ITIL) certification is a plus
- Experience with handling certificates and/or PKI support is a must.
- Active Directory support experience can be helpful.
- Ability to work on CET (Central European Time) - required.
- Problem solving and research skills.
- Proficient in Microsoft Office (required).
- SharePoint/Wiki or/and webpage skills are helpful.
- Collaboration, Strategic thinking & planning with good organization skills are a must.

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