Application Support Intern

3 days ago

Bengaluru Karnataka, India CAI Full time

**Req number**: R5233
**Employment type**: Full time
**Worksite flexibility**: Onsite Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Description**:
We are looking for a Application Support Intern. This position will be 6 Months Internship and Location Bangalore.
What You’ll Do
Analyze logs and data to identify root causes of recurring problems.
Document known issues, workarounds, and resolutions in the internal knowledge base.
Work closely with L1 support and escalate issues as required under supervision.
Collaborate with development and QA teams to support issue resolution and deployments.
Provide daily status updates and maintain clear communication with the team.
What You'll Need
Pursuing a Bachelor’s degree in Computer Science, Information Technology, or related field.
Familiarity with troubleshooting techniques and log analysis.
Good communication and interpersonal skills.
Willingness to learn and contribute in a fast-paced environment.
Ability to work both independently and as part of a team.
**Good to Have**:
Familiarity with ticketing tools (e.g. HDA, Jira)
Basic understanding of ITIL concepts and incident management What You'll Gain:
Exposure to enterprise-level tools and real-time issue resolution
Mentorship from experienced professionals
A potential pathway to a full-time role based on performance
Physical Demands
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
Reasonable accommodation statement

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