Application Support

4 days ago

Bengaluru, India Xpheno Full time

**3 - 7 Year**:
**Bangalore**:
***
- OPERATIONAL SUPPORT:
- Respond to requests from the Helpdesk and support internal users on various desktop systems issues. Assess assigned severity levels and prioritize work accordingly. In some locations, (may) maintain print queues.
- Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies. (May) exchange equipment parts. Train customers on various tools and systems. Maintain documentation and training material for supported services. Communicate highly technical information to both technical and non-technical personnel. Provide hands on help to other IT groups.
- Implement and follow standards and policies as defined by corporate and division senior management; escalate exceptions to direct manager or senior management staff.
- Participate in information technology and infrastructure projects. Test new equipment and systems prior to implementation. Implement and communicate new technology to internal end users.
- (May be required to) transport, set-up, and maintain systems for special events such as trade shows or conferences.
- In non U.S. geos, where applicable, audit and monitor the health of all local networks and servers. Regularly back up local server data. Troubleshoot and maintain backup systems. Contribute to disaster recovery programs.
- Install and configure PCs within the local geographical region, using standard processes and tools.
- Receive and work on break/fix requests from the Helpdesk. Send ‘Users’ replacement system and coordinate system repair with vendors.
- Interact and collaborate with vendors regarding PC repairs and vendor related tickets
- Hold “brown bag” sessions to inform users of new initiatives.
- Contribute to and help create end user self-help documents and other training material.
- Coordinate transfer of customer data during system upgrades or machine breakdowns.
- Assist facilities with on-site project work for office relocation or refurbishment.
- At senior levels, recommend hardware and software solutions.
- At senior levels, provide coaching to less experienced IT Specialists.

Salary : Not Disclosed by Recruiter

Industry : IT Software - Other

Functional Area : IT Software - System Programming

Role Category : Computer/IT

Employment Type : Full-Time

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