Application Support

2 days ago


Bengaluru Chennai Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Duties / Responsibilities

-Good written and Verbal communication

-Must have strong hands-on experience in supporting business applications.

-Should have managed a team of 10+ members and takes ownership of all L1 tickets/services

-Manages the Roster for the team and ensures minimum required availability

-Should have prior experience in application support activities (i.e., Incident Management, Problem Management, Service Request Fulfillment, App Performance Monitoring, Batch Job Monitoring and Root Cause Analysis).

-Adhere to customers IT Support processes, Security policy and SLA

-Should be able to understand escalation matrix

-Collaborate with app end users and Development Teams to provide E2E resolution for support issues.

-Coordination/Support for Release Management & Deployments.

-Prepare application know-how documentation wherever applicable.

-Ability to provide guidance to the team.

-Familiarity of Insurance domain applications

-Willing to work in rotational shifts

Skills (Good-to-have)

-Experience in developing applications.

-Experience in using DevOps tools


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