Application Support
2 days ago
Job Duties / Responsibilities
-Good written and Verbal communication
-Must have strong hands-on experience in supporting business applications.
-Should have managed a team of 10+ members and takes ownership of all L1 tickets/services
-Manages the Roster for the team and ensures minimum required availability
-Should have prior experience in application support activities (i.e., Incident Management, Problem Management, Service Request Fulfillment, App Performance Monitoring, Batch Job Monitoring and Root Cause Analysis).
-Adhere to customers IT Support processes, Security policy and SLA
-Should be able to understand escalation matrix
-Collaborate with app end users and Development Teams to provide E2E resolution for support issues.
-Coordination/Support for Release Management & Deployments.
-Prepare application know-how documentation wherever applicable.
-Ability to provide guidance to the team.
-Familiarity of Insurance domain applications
-Willing to work in rotational shifts
Skills (Good-to-have)
-Experience in developing applications.
-Experience in using DevOps tools
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