Application Support

**Job Title**:Application Support

**Location**:Pune

**About Barclays**

**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**

**Risk and Control Objective**

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

Senior Application Support Analyst reporting to the Application Support Lead - takes responsibility for:

- Maintain system availability and supplementary services within SLA.
- On-going liaison with component teams for ensuring service availability.

**What will you be doing?**
- Operational support for aPaaS Platform
- Sound Middleware knowledge to understand how end to end network connection work.
- Level 2 incident management
- Carry out Incident Management activities according to the process, procedures, and work instructions.
- Be a Single Point of Contact for the end-user community.
- Follow the Incident Management process, procedures and work instructions.
- Incident registration, initial support & classification and update Incident records.
- Incident Resolution Coordination with 3rd parties - managing conference calls.
- Provide the end-user with status updates concerning Incident records
- Identify opportunities for improvement.
- Obtain the technical and organisational knowledge required to perform these activities.
- Pro-actively keep informed of current and past Incidents, Problems and Known Errors (e.g. if there is a network outage, all Service Desk staff are to be aware).
- If applicable, escalate to the Incident Management Process Manager
- Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards.

**What we’re looking for**:

- Logical, analytical approach to problem solving.
- Effective Team player.
- Flexible approach and ability to work under pressure.
- Consistent internal customer focus in a demanding environment.
- Sound time management skills, balance multiple tasks with varying levels of priority & vitality
- Good written and oral communications skills.
- Good interpersonal skills to efficiently collaborate with a wide variety of people

**Skills that will help you in the role**:

- Graduate degree

**Where will you be working?**

Pune

**Be More at Barclays**

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

**Our Values**

**Purpose, Values and Mindset**

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

**Respect**

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

**Integrity**

We operate with honesty, transparency and fairness in all we do.

**Service**

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

**Excellence**

We champion innovation, and use our energy, expertise and resources to make a positive difference.

**Stewardship**

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

**Empower**

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

**Challenge**

Question whether things can be done better. Use insights based on data to inform decisions. B