Application Support

**Job Title**:Application Support

**Location**:Pune

**About Barclays**

**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**

**Risk and Control Objective**

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.
- Technical support and Maintenance of the Business Service and Applications
- Hands-on and should be able to work independently and if required guide team mates
- Own maintain and track incidents through their entire lifecycle, Strong Analytical Skills
- Manage the success handover of change into the support environment

**What will you be doing?**
- Takes responsibility for technical solution to incidents, and problem, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue
- Ownership and prioritisation of individual Incidents and ensuring the delivery of solutions in line with the Service Level agreements and Operational Level Agreements to deadlines and quality standards, providing regular update to key stakeholders and all levels
- Support the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information and providing resources information and education relating to the system technology and function.
- The delivery of documentation to agreed standards, on time and error free
- Provide 24/7 cover and support, providing expertise and specialised system knowledge to allow resolution of key incidents outside of business hours
- Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software.

**What we’re looking for**:

- Evidence of strong experience of IT software support
- Evidence of strong experience working within an ITIL Environment (preferred)
- Evidence of strong experience in Cobol, IMS DB, JCL and DB2.
- Large-scale blue-chip organisations such as Barclays (preferred)
- Broad Knowledge of Barclays Group (beneficial)
- Flexible approach and ability to work under pressure.
- Sound time management and organisational skills.
- Good written and oral communications skills.
- Strong interpersonal and excellent communication skills.
- On call support, 24*7 available when he/she is on call

**Skills that will help you in the role**:

- Proficient in Mainframe skills like Cobol, IMS DB, JCL and DB2.
- Graduate degree
- Knowledge of ITIL processes

**Where will you be working?**

Pune

**Be More at Barclays**

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

**Our Values**

**Purpose, Values and Mindset**

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

**Respect**

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

**Integrity**

We operate with honesty, transparency and fairness in all we do.

**Service**

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

**Excellence**

We champion innovation, and use our energy, expertise and resources to make a positive difference.

**Stewardship**

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

**Empower**

Trust and support each other to deliver. Make decisions with those closest to the topic. Include div