Application Support

3 days ago


Bengaluru, Karnataka, India Aarushi Infotech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Role: SME
Key Responsibilities
Application Operations & Management

  • Study and perform capacity planning to ensure adequate capacity is available in applications across all environments (Replica and Prod) as per current and future projections.
  • Analyze volumetrics, traffic, and routing patterns, and perform business KPI trending to identify abnormal deviations that may cause system issues. Propose and implement corrective actions.
  • Perform continuous end-to-end checks on application functionality, sequence flows, and system load management.
  • Handle all escalations for issues not resolved or only partially resolved by L2.
  • Track all existing defects in the application and review closure status with the application lead/platform lead.
  • Lead and participate in all Sev1/Sev2 issue resolution activities, including:

  • Issue analysis, fixing, and RCA identification.

  • Log extraction and sharing with Dev/SRE teams.
  • Coordinating with Dev/SRE support for workaround/fix.
  • RCA preparation and closure of action items.

  • Assist in the timely reporting of critical issues to management.

  • Generate KPI reports and business metrics for MIS reporting.

Alert Configuration & Monitoring

  • Ensure all failure points are captured in monitoring and alert notifications.
  • Optimize existing alerts based on application behavior.
  • Identify and track known gaps for closure.
  • Monitor alerts in the NGO Portal on an ongoing basis for exceptions.
  • Support the application lead in executing alert reduction plans.

Change Management

  • Review changes and assess end-to-end impact to avoid destabilizing production.
  • Ensure all changes are thoroughly tested in Replica environments and meet production standards.

Application Onboarding & New Projects

  • Participate in and support project activities (upgrades, migrations, new product implementations).
  • Lead functional and regression testing activities.
  • Conduct performance and stress testing for completeness.

Learning, Training & Documentation

  • Create/update technical documentation (runbooks, configuration/design docs) as per review cycles.
  • Develop Standard Operating Procedures (SOPs) for team use in immediate actions.
  • Prepare training calendars with the application lead, develop training material, and conduct training sessions for team members.

Information Security & Audit Compliance

  • Lead and resolve application security concerns (InfoSec observations, BAVAMA tasks) with priority action and closure.
  • Assist the application lead in audit, compliance, and regulatory tasks, maintaining a specific tracker for expedited closure with ISV team support.

Educational Qualifications

  • Graduate in any engineering specialization (mandatory).
  • A postgraduate in Engineering/Management is an added advantage.

Years Of Experience

  • Minimum 6+ years.

Target Organizations
Amazon, Tata Cliq, Flipkart, Walmart, SAP, IBM, TCS, Infosys, Cognizant, Unicommerce, Increff, Magento Commerce, Myntra, Landmark, Wipro, HCL.

Knowledge & Skills (Mandatory Unless Specified)

  • Minimum 6 years of recent experience in Application Support, Technology Support, DevOps, or CloudOps with readiness to work in a 24x7 support environment.
  • Experience managing one or more applications independently and working as an L2/L3 support engineer for 2–3 years.
  • Strong hands-on skills in Unix commands, Shell scripting, PL/SQL, and NoSQL.
  • Proficiency in programming languages: Java, Python.
  • Hands-on experience with observability tools: ELK, Kibana, Grafana, AppDynamics, Splunk, or similar.
  • Domain knowledge in E-commerce, Any Domain, Consumer Goods, Supply Chain, or equivalent customer-facing web/mobile applications.
  • Proficient in analyzing logs, thread dumps, heap dumps, GC logs, etc.
  • Functional knowledge of SAP Hybris, IBM Sterling, Magento Commerce, SAP, or other e-commerce platforms (preferred).
  • ITIL Foundation Certification (added advantage).
  • Good understanding of microservices architecture.
  • Working knowledge of Docker, Kubernetes, and Cloud platforms (Mandatory).
  • Strong written and verbal communication skills.

Skills: e-commerce domain knowledge,sap hybris / ibm sterling / magento commerce,java / python programming,cloud / devops (docker, kubernetes, cloudops),pl/sql & nosql,microservices architecture,unix / shell scripting,itil foundation,application support & management,observability tools (elk, kibana, grafana, appdynamics, splunk)


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