Application Support

2 days ago

Bengaluru, India Blue Ocean Ventures Full time

Skill: Application Support.

Role: Application Support Engineer

Experience: 4-7 years

Location: Pune

Full time with: Tech Mahindra

**Job Description**:

- The role holder is responsible for planning, executing, controlling & closure of projects, majorly involving in technical requirements of the project.
- He/she will guide and review the in the technical work done by the team members.
- Drive execution of the projects roadmap and manage entire project lifecycle from strategy planning to tactical activities with more focus on technical requirements of the project.
- Ensure high customer connect for the project, building processes for all relevant team members to engage with the customer.
- Ensure completion of Project satisfaction report and relevant survey and feedback mechanisms.
- Guide the launch of project from concept to delivery by project managing and governing the overall budget.
- Articulate and explain designs and constraints to stakeholders after understanding customer perspective.
- Ensure compliance to internal tools. Sensitize the team to go beyond the immediate deliverables to assess how to provide greater value to the customer on an ongoing basis.
- Determine methodology and processes for quality planning (in concurrence with project planning), define standards to use, document quality criteria and quality measurement processes, face audits and project process monitoring.
- Review project profitability and other agreed parameters and provide relevant status reports to the management and customer.
- Ensure steering committee meetings and other regular meetings with customer.
- Develop supporting documentation and materials including demonstrations, presentations and other tools to ensure solutions are easy to manage and repeatable.
- Create and maintain project level dashboards to enable effective project management.
- Promote team work, motivate, coach and develop people in the team to build functional skills and desired behaviors to deliver results.
- Manage complex scenarios effectively like business risks, multiple vendor issues, code red situations etc. and customer expectations without impacting associates adversely.
- Provide technical and other guidance as required to the team and assess the performance of the associates.

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