Pe-customer Service Hc

2 weeks ago

Pune Maharashtra, India Cognizant Full time

**Job Summary**

Join our dynamic team as a Customer Service Professional where you will leverage your skills in UiPath MS Office and Customer Service to enhance our Payer domain operations. This hybrid role offers the opportunity to work night shifts providing support and solutions to our clients. With a focus on delivering exceptional service you will play a crucial role in ensuring customer satisfaction and operational efficiency.

**Responsibilities**
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilize UiPath to automate routine tasks enhancing productivity and accuracy.
- Maintain accurate records and documentation using MS Office tools.
- Collaborate with team members to ensure seamless service delivery.
- Analyze customer feedback to identify areas for improvement and implement solutions.
- Assist in the development of customer service protocols and procedures.
- Monitor service levels and report on performance metrics.
- Engage with customers to understand their needs and provide tailored solutions.
- Ensure compliance with company policies and industry regulations.
- Participate in training sessions to stay updated on the latest tools and techniques.
- Contribute to a positive team environment by sharing insights and best practices.
- Strive to exceed customer expectations and enhance overall satisfaction.

**Qualifications**
- Demonstrate proficiency in UiPath for task automation and process improvement.
- Exhibit strong skills in MS Office for documentation and reporting.
- Possess excellent communication and interpersonal skills for effective customer interaction.
- Show a keen understanding of the Payer domain and its specific requirements.
- Display a customer-centric approach with a focus on delivering high-quality service.
- Adapt to night shifts and hybrid work model with flexibility and resilience.
- Embrace continuous learning and professional development opportunities.

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