PE-Customer Service HC

4 days ago

Pune, Maharashtra, India Cognizant Technology Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job Summary

Join our dynamic team as a Customer Service Professional where you will leverage your skills in UiPath MS Office and Customer Service to enhance our Payer domain operations. This hybrid role offers the opportunity to work night shifts providing support and solutions to our clients. With a focus on delivering exceptional service you will play a crucial role in ensuring customer satisfaction and operational efficiency.

Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Utilize UiPath to automate routine tasks enhancing productivity and accuracy.
  • Maintain accurate records and documentation using MS Office tools.
  • Collaborate with team members to ensure seamless service delivery.
  • Analyze customer feedback to identify areas for improvement and implement solutions.
  • Assist in the development of customer service protocols and procedures.
  • Monitor service levels and report on performance metrics.
  • Engage with customers to understand their needs and provide tailored solutions.
  • Support the Payer domain by applying industry-specific knowledge and expertise.
  • Ensure compliance with company policies and industry regulations.
  • Participate in training sessions to stay updated on the latest tools and techniques.
  • Contribute to a positive team environment by sharing insights and best practices.
  • Strive to exceed customer expectations and enhance overall satisfaction.

Qualifications

  • Demonstrate proficiency in UiPath for task automation and process improvement.
  • Exhibit strong skills in MS Office for documentation and reporting.
  • Possess excellent communication and interpersonal skills for effective customer interaction.
  • Show a keen understanding of the Payer domain and its specific requirements.
  • Display a customer-centric approach with a focus on delivering high-quality service.
  • Adapt to night shifts and hybrid work model with flexibility and resilience.
  • Embrace continuous learning and professional development opportunities.

  • SPE-Customer Service HC

    3 days ago

    Pune, Maharashtra, India Cognizant Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Job SummaryWe are seeking a dedicated Customer Service Specialist with 1 to 3 years of experience to join our team in a hybrid work model. The ideal candidate will excel in providing exceptional customer service and possess technical skills in customer service operations. This role requires working night shifts and focuses on enhancing customer satisfaction...

  • 15h Left Customer Service Representative

    3 days ago

    Pune, Maharashtra, India Gallagher Service Center LLP Full time

    Job DescriptionRole mandates:1. 3+ Years on experience into P&C, BFSI or Customer Service Voice experience.2. Good communications & interpretation skills are required.3. Location: Pune4. Shift: US Shifts5. Graduates with experience only.Responsibilities:1. Co-ordinating & collecting information from different stakeholders that requires underwriting & binding...

  • Customer Service

    4 days ago

    Pune, Maharashtra, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description We're hiring Customer Service Representatives for an International Voice Process at a leading IT MNC in Pune. As a Customer Support Specialist, you'll be the first point of contact for international customers, primarily responsible for handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires...

  • Senior Talent Advisor

    4 days ago

    Pune, Maharashtra, India LevelUP HCS Full time

    Job DescriptionTech Recruiter Financial ServicesLocation: Onsite in Pune, IndiaWorking onsite with a US investment bank and financial services company, you will be responsible for managing the end-to-end recruitment process primarily in the tech vertical. You will be part of a collaborative and experienced team of recruiters who will support your continued...

  • Customer service

    4 days ago

    Pune, Maharashtra, India ASL Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Process- Customer service (International voice)Shift- 4am to 1pm5days working sat sun fixed offboth side cab facilitySalary -30000k +5k incentiveLocation - MagerpataJob Type: Full-timePay: ₹30, ₹35,000.00 per monthBenefits:Health insuranceProvident FundApplication Question(s):How many year of experience you have in customer service?Language:English...

  • Customer Service Manager

    3 days ago

    Pune, Maharashtra, India PALMONAS Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Customer Service ManagerLocation: Koregaon Park,PuneDepartment: Customer ServiceJob Summary:We are seeking a motivated and experienced Customer Service Manager to lead and develop our customer service team in Palmonas. The ideal candidate will be passionate about delivering exceptional customer experiences, improving service processes, and...

  • Customer Service Officer

    11 hours ago

    Pune, Maharashtra, India Utkarsh Small Finance Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionUtkarsh Small Finance Bank Limited (USFBL) is dedicated to providing banking and financial services, focusing primarily on the underserved and unserved regions within rural and semi-urban areas. The Bank began its operations on January 23, 2017, following a small finance banking license granted by RBI. USFBL offers a range of microfinance...

  • Human Resources Project Manager

    4 days ago

    Pune, Maharashtra, India Quess Corp Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us:Quess Corp Limited (Quess) is India's leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care,...

  • Service Engineer

    4 days ago

    Pune, Maharashtra, India Om Sai Global HR Service Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    Job Description:-We are looking for a Service Engineer for our client place based at Pune (Maharashtra) location. The Service Engineer will play a crucial role in maintaining the operational efficiency of industrial machinery. You will be responsible for on-site troubleshooting, preventive maintenance, and providing technical support to clients. This...

  • Customer service

    4 days ago

    Pune, Maharashtra, India Oxick Technology PVT Ltd Full time ₹ 1,00,000 per year

    We are looking for enthusiastic, self-motivated, and result-oriented Telecallers to join our team. The ideal candidate will be responsible for making outbound calls, assisting in customer inquiries, and promoting products/services. If you have excellent communication skills, a customer-focused mindset, and enjoy working in a fast-paced environment, we would...