Customer Service Executive

3 hours ago

Pune, Maharashtra, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

iEnergizer is a leading Business Process Outsourcing (BPO) provider, delivering comprehensive customer management solutions that support and advocate our clients' brands. We assist our partners in acquiring, supporting, retaining, and growing their markets through complete life-cycle customer support services. iEnergizer serves a diverse client base, including several Fortune 500 companies in various industries such as Healthcare, Banking, Financial Services, Insurance, Gaming, Publishing, and Legal. Our mid-sized company combines scalable resources with a personalized approach, ensuring high-quality service while lowering operating costs. We thrive in an innovative atmosphere focused on exemplary customer experiences and continuous improvement.

Role Description

This is a full-time on-site role located in Pune for a Customer Service Executive. The Customer Service Executive will be responsible for managing and resolving customer inquiries, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include handling customer support interactions via phone, email, or chat, addressing customer complaints, and maintaining accurate records of customer interactions. The Customer Service Executive will also assist in developing customer service policies and procedures and work towards enhancing overall customer experience.

Qualifications

  • Interpersonal Skills and excellent communication abilities
  • Customer Satisfaction and Customer Service skills
  • Experience in Customer Support and Customer Service Management
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Proficiency in CRM software and other customer service tools
  • Bachelor's degree in Business, Communication, or related field
  • Previous experience in a customer service role is a plus

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