Customer Service Executive

3 days ago

Pune, Maharashtra, India Digitide Solutions ltd Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Job Title: Customer Service Executive Voice Process (Domestic BPO)

Job Type: Full-Time

Location: Kharadi,Pune

Industry: BPO / Call Centre / Customer Service

Shift: Rotational Shifts

Experience: 0 1 years (Freshers welcome)

Job Description:

We are looking for energetic and customer-focused individuals to join our Customer Service team for our domestic voice process. The role involves handling inbound/outbound customer calls, resolving queries, and ensuring customer satisfaction in a professional and courteous manner.

Key Responsibilities:

  • Handle inbound/outbound calls from customers.
  • Respond to customer queries regarding products, services, or billing issues.
  • Provide accurate information and resolve customer complaints efficiently.
  • Maintain records of customer interactions, transactions, and feedback.
  • Follow communication scripts and standard operating procedures.
  • Escalate unresolved issues to the appropriate internal teams.
  • Special Pay Allowance for Candidates knowing Tamil, Gujarati, and Malayalam Languages

Key Requirements:

  • Education: Minimum 12th pass or graduate in any stream.
  • Language Skills: Should know how to speak the Tamil language; basic English communication is a plus.
  • Experience: Prior experience in a voice process is preferred but not mandatory.
  • Good listening, problem-solving, and interpersonal skills.
  • Basic computer knowledge and typing skills.

Benefits:

  • Fixed salary + performance incentives
  • Day shifts (no night shift)
  • On-the-job training provided
  • Opportunity for growth within the organization
  • Employee-friendly work culture

Working Hours:

Rotational Shifts

How to Apply:

Interested candidates can apply by calling HR Ruchira at or HR Aashna

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