Customer Service Executive

6 hours ago

Pune, Maharashtra, India Credence Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Credence provides innovative technology, health, engineering, and management solutions to support mission-critical programs for Federal government customers. With a focus on exceeding customer expectations, we implement new solutions, efficiencies, and savings across 220 U.S. Government programs. Recognized as a Top Workplace, Credence values employee wellbeing and fosters a culture of empowerment and recognition. We are one of the fastest growing privately held firms in the U.S. over the last decade. Our commitment to successful outcomes is driven by our corporate philosophy: "One Measure of Success. Yours."

Role Description

This is a full-time on-site role for a Customer Service Executive located in Pune. The Customer Service Executive will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer support. Daily tasks will include reaching out to customer calling them, maintaining customer records, and collaborating with other departments to ensure customer satisfaction. The role requires excellent communication skills and a proactive approach to problem-solving.

Qualifications

  • Under Graduate or Graduate Fresher or min 6 months of international process experience with Strong interpersonal and communication skills
  • Proficiency in customer service and support
  • Experience in handling customer inquiries and resolving issues
  • Ability to maintain accurate customer records
  • Proactive problem-solving skills
  • Knowledge of customer service software and databases is a plus
  • Ability to work independently and as part of a team.

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