Senior Customer Service Executive

1 week ago

Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Us:

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way.

Job Title: Senior customer service executive

Job Summary:

We are looking for a dynamic and customer-focused Chat Support Executive to provide exceptional service through live chat. As a Chat Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures.

Key Responsibilities:

  1. Customer Assistance:

Respond promptly to customer queries through live chat & WhatsApp in a courteous and professional manner.

Provide accurate information about products, services, and policies.

  1. Issue Resolution:

Identify customer problems and troubleshoot to find quick resolutions.

Handle escalated, complex or unresolved issues and resolve appropriately.

  1. Process Adherence:

Follow predefined scripts, guidelines, and workflows to ensure consistency and efficiency.

Log interactions accurately in the CRM or ticketing system.

  1. Customer Satisfaction:

Strive to exceed customer expectations by providing a high level of service.

Gather customer feedback to improve support services and user experience.

  1. Team Collaboration:

Work closely with other support teams to share insights and ensure consistent service.

Participate in regular team meetings to discuss updates, challenges, and best practices.

  1. Knowledge Maintenance:

Stay updated on company products, features, and promotions to provide relevant and timely assistance.

Suggest improvements to FAQs and help center resources based on recurring inquiries.

  1. Performance Metrics:

Meet or exceed key performance indicators such as response time, resolution time, and customer satisfaction scores (CSAT).

Qualifications
:

 Education: Should be a graduate

 Experience: 3-4 years of experience in customer support or a related role, preferably in live chat or WhatsApp (preferred).

 Skills: Excellent written communication skills with a focus on clarity, grammar, and tone.

Strong problem-solving abilities and attention to detail.

Proficiency in chat platforms and CRM tools (e.g., Zendesk, LiveChat, Freshdesk). Ability to multitask and handle multiple chat sessions simultaneously.

Preferred Skills:

 Familiarity with e-commerce, D2C, or customer support processes.

 Experience in data entry and accurate documentation.

 Basic understanding of troubleshooting steps for technical queries.

Working Conditions:

 Rotational shifts, including nights, weekends, and holidays, as required.

 Ability to work in a fast-paced, high-pressure environment.

 Must be available to work for 6-Days a week

Key Performance Indicators (KPIs):

 Average response time.

 First contact resolution (FCR) rate.

 Customer satisfaction (CSAT) scores.

 Chat handling time and concurrent session management.

 Responsible for junior agents aligned and their performance.

This position is ideal for individuals who thrive in online communication, have a passion for customer service, and can adapt to a fast-paced environment.

Interested candidate can share their resume to

  • Senior Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Millennium Semiconductors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMillennium Semiconductors India Pvt. Ltd. is one of the fastest-growing distributors of electronic components in India. Founded in 2004 in Pune, the company is committed to offering a broad selection of in-stock electronic components and providing the best service possible to its customers. With a dedicated R&D center, Millennium focuses...

  • Customer Service Executive

    7 days ago

    Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job descriptionTranscom Hiring for day shift premium processRole & responsibilities -Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to meet customers' needs.Identify opportunities to upsell/cross-sell relevant...

  • Customer Service Executive

    1 week ago

    Pune, Maharashtra, India Credence Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionCredence provides innovative technology, health, engineering, and management solutions to support mission-critical programs for Federal government customers. With a focus on exceeding customer expectations, we implement new solutions, efficiencies, and savings across 220 U.S. Government programs. Recognized as a Top Workplace, Credence...

  • Customer Service Executive

    2 weeks ago

    Pune, Maharashtra, India PALMONAS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service ExecutiveLocation: Pune (On-site | Walk-in Drive)Department: Customer ExperienceType: Full-timeAbout UsAt Palmonas, India's first demi-fine jewelry brand, we blend luxury with everyday wear. As a fast-growing D2C brand, we're looking for passionate individuals who can deliver exceptional customer experiences and build strong...

  • Customer Service Executive

    11 hours ago

    Pune, Maharashtra, India 9f0948b9-6350-46be-b4f1-5ba73443cc61 Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About the RoleWe are seeking a proactive and customer-focusedCustomer Service Executiveto join our logistics & supply chain operations team. The role requires strong communication, order coordination, and problem-solving skills to ensure seamless service delivery to clients.Key ResponsibilitiesHandle customer inquiries related to shipment status, delivery...

  • Customer Service Executive

    5 hours ago

    Pune, Maharashtra, India PALMONAS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Customer Service Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a...

  • Customer Service Executive

    2 weeks ago

    Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer service executiveJob Summary:We are looking for a dynamic and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice,...

  • Senior Executive Client Servicing

    7 days ago

    Pune, Maharashtra, India 3 Dots Design Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description3 Dots Design is a one-stop destination for integrated communication solutions across Advertising, Design, and Digital domains. Operating as an Integrated Communications Specialist, we provide cohesive and effective strategies in a highly fragmented communications industry. With a presence in India and Canada, we cater to diverse brand...

  • Executive - Customer Services

    1 week ago

    Pune, Maharashtra, India Capita Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner.Job title:Executive - Customer ServicesJob Description:Deliver timely and efficient support according to customer requirements and SLAResponsible for the care, accuracy, confidentiality, security and maintenance of informationAdhere to all...

  • Senior Customer Technical Services Analyst

    2 weeks ago

    Pune, Maharashtra, India Mastercard Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Senior Customer Technical Services AnalystOverview Provides service support for businesses (B2B) that have product and service agreements with MastercardResponsible for overall satisfaction and retention of these business customers through knowledge of their core business and productsBuilds long-term customer relationships and ensures timely response and...