Customer Service Executive
11 hours ago
About the Role
We are seeking a proactive and customer-focused
Customer Service Executive
to join our logistics & supply chain operations team. The role requires strong communication, order coordination, and problem-solving skills to ensure seamless service delivery to clients.
Key Responsibilities
- Handle customer inquiries related to shipment status, delivery schedules, and service issues via email, phone, and CRM systems
- Monitor shipment tracking, inward-outward movements, and provide timely updates to customers
- Coordinate with warehouse teams, transport partners, and operations staff for smooth order processing and dispatch
- Manage documentation including PODs, AWBs, invoices, and shipment reports
- Resolve customer escalations and ensure timely closure with root-cause analysis
- Maintain accurate records of all communications and customer accounts
- Support account managers in client onboarding and service improvement initiatives
- Follow company SOPs, compliance guidelines, and service quality standards
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