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Customer Service Executive

3 weeks ago

Pune, Maharashtra, India NoBrokerHood Full time

**Job Title - Customer service executive

CTC - 2.4 LPA ( 14k Fixed + 6k Variable )

Company Description**

NoBrokerHood is a cutting-edge visitor, community, finance, and asset management platform designed to enhance security and convenience for gated societies. Established in 2018 as part of NoBroker, India's first prop-tech unicorn, NoBrokerHood has grown rapidly, managing over 25,000 societies and securing the lives of more than 48 lakh families. In addition to robust community management features, it offers services like home maintenance, property rental, and selling, as well as monetization opportunities for societies. It is highly secure, being the only app in its category with Level 1 PCI-DSS, GDPR, ISO 27001, and PDPB compliance. Recently backed by a $5 million investment from Google, NoBrokerHood continues to expand and innovate.

Role Description

This is a full-time remote role for a Customer Service Executive. The role involves addressing customer inquiries, resolving issues promptly, maintaining high customer satisfaction, and ensuring a seamless experience for stakeholders. Responsibilities include building relationships with customers, providing product or service information, and offering support through calls, emails, or online channels. You may also collaborate with various teams to address complex challenges while upholding quality standards.

Qualifications

  • Should have 6 months to 2 years of Experience in Telecalling or Customer service executive.
  • Should be Proficient in English, Hindi, Marathi or Gujarati mandatory.
  • Strong communication and interpersonal skills to manage customer relationships effectively
  • Problem-solving and conflict resolution abilities to address customer concerns
  • Proficiency in customer relationship management (CRM) tools and basic computer applications
  • Adaptability and a proactive attitude to provide excellent remote support
  • Prior experience in customer service, preferably in technology or community management domains, is an advantage
  • Attention to detail and a commitment to maintaining high-quality service
  • Ability to work independently and prioritize tasks in a remote work environment
  • Bachelor's degree or equivalent education in a relevant field is preferred