Customer Service Executive

4 hours ago

Pune, Maharashtra, India Akshya Patra Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Overview The Customer Service Executive plays a critical role in maintaining the happiness and satisfaction of customers by providing exceptional service. This position serves as the frontline representative of the company, responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience from initial contact to resolution. The role is essential for building and maintaining strong relationships with clients, which directly impacts customer retention and brand loyalty. A successful Customer Service Executive not only resolves immediate problems but also gathers feedback to improve overall service delivery. In an increasingly competitive market, having a dedicated professional in this role can make a significant difference in the perception of the organization. The primary goal is to create a positive experience for every customer while also contributing to the business's objectives by providing valuable insights into customer needs and behavior. Key Responsibilities
  • Maintain a professional demeanor while addressing customer inquiries.
  • Respond to customer calls and emails promptly and appropriately.
  • Investigate and resolve customer complaints efficiently.
  • Provide product and service information to customers.
  • Document customer interactions in the CRM system accurately.
  • Process orders and handle returns with attention to detail.
  • Identify, escalate, and follow up on unresolved issues.
  • Gather customer feedback for service improvement.
  • Assist in training new team members on company protocols.
  • Develop responses for frequently asked questions and issues.
  • Deliver exceptional service while adhering to company policies.
  • Utilize effective communication techniques to ensure customer satisfaction.
  • Meet or exceed performance metrics set by management.
  • Maintain up-to-date knowledge of products, services, and promotions.
  • Work collaboratively with other departments to resolve complex issues.
Required Qualifications
  • High school diploma or equivalent; degree preferred.
  • 1-3 years of experience in customer service or similar role.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office Suite and CRM software.
  • Ability to work in a fast-paced environment.
  • Strong organizational and multitasking abilities.
  • Excellent problem-solving skills.
  • Experience in handling difficult customers with poise.
  • Familiarity with customer service metrics and benchmarks.
  • Flexibility to work various shifts, including evenings and weekends.
  • Ability to adapt to new technologies and procedures quickly.
  • Team-oriented attitude with the ability to work independently.
  • Customer service certification is a plus.
  • Knowledge of industry trends and best practices.
  • Positive attitude and a passionate approach to customer service.

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