Pe-ins Claims
2 days ago
**Job Summary**
Join our dynamic team as a PE-Ins Claims specialist where youll leverage your customer service skills and domain knowledge to enhance our claims processing efficiency. This hybrid role offers a unique opportunity to work in a rotational shift environment providing comprehensive support in the Property & Casualty Insurance sector. Your contributions will directly impact our service quality and customer satisfaction.
**Responsibilities**
- Assist in processing insurance claims efficiently to ensure timely resolution and customer satisfaction.
- Collaborate with team members to analyze and verify claim information for accuracy and completeness.
- Utilize customer service skills to address inquiries and provide clear information to clients regarding their claims.
- Support the team in maintaining accurate records of claims and related documentation.
- Contribute to the development of process improvements to enhance claims processing efficiency.
- Participate in training sessions to stay updated on industry trends and company policies.
- Work closely with the Property & Casualty Insurance domain to understand specific claim requirements.
- Engage in rotational shifts to provide consistent support and coverage for claim processing.
- Communicate effectively with clients and stakeholders to ensure a smooth claims experience.
- Provide feedback to management on customer service improvements and claim processing enhancements.
- Ensure compliance with company policies and industry regulations in all claim handling activities.
- Foster a collaborative work environment to achieve team goals and improve service delivery.
**Qualifications**
- Demonstrate strong customer service skills with a focus on client satisfaction.
- Possess basic understanding of the Property & Casualty Insurance domain.
- Exhibit excellent communication and interpersonal skills.
- Show ability to work effectively in a hybrid work model and rotational shifts.
- Display attention to detail and accuracy in claim processing.
- Have a proactive approach to problem-solving and process improvement.
**Certifications Required**
Customer Service Certification Property & Casualty Insurance Certification
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