Spe-customer Service Hc

2 weeks ago

Pune Maharashtra, India Cognizant Full time

**Job Summary**

Join our dynamic team as a Customer Service Specialist where you will play a pivotal role in ensuring exceptional service delivery. With a focus on customer satisfaction you will utilize your skills in customer service and basic workforce management to address inquiries and resolve issues efficiently. This hybrid role offers the flexibility of night shifts allowing you to balance work and personal commitments.

**Responsibilities**
- Provide outstanding customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
- Utilize basic workforce management skills to optimize service delivery and maintain efficient operations.
- Collaborate with team members to identify and implement process improvements that enhance customer experience.
- Monitor customer interactions to ensure compliance with company policies and procedures.
- Analyze customer feedback to identify trends and recommend actionable solutions for service enhancement.
- Maintain accurate records of customer interactions and transactions for future reference.
- Assist in the development and implementation of customer service policies and procedures.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Support the team in achieving service level agreements and performance targets.
- Participate in training sessions to stay updated on product knowledge and service techniques.
- Contribute to a positive team environment by sharing insights and best practices.
- Engage with customers in a professional manner demonstrating empathy and understanding.
- Ensure all customer interactions are handled with the highest level of professionalism and confidentiality.

**Qualifications**
- Demonstrate strong customer service skills with a focus on delivering exceptional experiences.
- Possess basic workforce management skills to support efficient service operations.
- Exhibit excellent communication skills to interact effectively with customers and team members.
- Show attention to detail in maintaining accurate records and documentation.
- Display problem-solving abilities to address customer issues and recommend solutions.
- Have experience or knowledge in the payer domain is a plus.

**Certifications Required**

Certified Customer Service Professional (CCSP) or equivalent certification.

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