Spe-customer Service Hc

5 days ago

Pune Maharashtra, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborate with team members to ensure seamless service delivery and customer satisfaction.
- Utilize technical skills to troubleshoot and resolve customer service-related challenges.
- Maintain accurate records of customer interactions and transactions.
- Analyze customer feedback to identify areas for improvement and implement solutions.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Monitor and report on service metrics to ensure high-quality service delivery.
- Assist in developing and implementing customer service policies and procedures.
- Stay updated with industry trends and best practices to enhance service quality.
- Work closely with the payer domain team to leverage domain-specific knowledge.
- Ensure compliance with company policies and regulatory requirements.
- Participate in training sessions to continuously improve skills and knowledge.
- Contribute to a positive team environment by supporting colleagues and sharing insights.

**Qualifications**
- Possess strong technical skills in customer service with a focus on delivering high-quality support.
- Demonstrate excellent communication and interpersonal skills to interact effectively with customers.
- Exhibit problem-solving abilities to address and resolve customer issues promptly.
- Have experience or knowledge in the payer domain which is considered an advantage.
- Show proficiency in using customer service software and tools for efficient service delivery.
- Display a customer-centric approach with a commitment to enhancing customer satisfaction.
- Be adaptable to work in a hybrid model and night shifts as required.

**Certifications Required**

Certified Customer Service Professional (CCSP)

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