Executive - Customer Grievance Redressal

**Role Summary**: **Key Responsibilities**: **1. Complaint Handling & Resolution**: - Receive, track, investigate, and resolve customer grievances raised through internal and external channels. - Coordinate with internal departments to gather information and resolve issues efficiently. - Draft clear, accurate, and timely responses to customers, regulatory...

**Job Role: Grievance Redressal Officer** **Mode: Work from Office** **Shift: Rotational Swift** **Responsibility** ** Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction.** **Investigation and Analysis: Investigate grievances, identify root causes, and assess impact.**: - Communication: Act as the liaison between...

A grievance officer handles complaints, objections, and concerns. **Responsibilities**: - **Acknowledge complaints**: Respond to complaints within a specified timeframe - **Resolve complaints**: Resolve complaints in a formal manner - **Provide feedback**: Provide feedback to customers on the grievance redressal mechanism - **Escalate complaints**: Explain...

Responsible for handling customer escalation calls and resolving grievances within defined timelines. Coordinate with internal teams to ensure prompt redressal, maintain customer satisfaction, and ensure compliance with service standards.

Job Description Job Role: Grievance Redressal Officer Mode: Work from Office Shift: Rotational SwiftResponsibility * Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction. Investigation and Analysis: Investigate grievances, identify root causes, and assess impact. * Communication: Act as the liaison between customers...

**Languages: Tamil, English, Hindi Mandatory** **Responsibility** - Complaint Handling: Resolve customer complaints quickly and efficiently to ensure satisfaction. Investigation and Analysis: Investigate grievances, identify root causes, and assess impact. - Communication: Act as the liaison between customers and the company, providing timely updates. -...

Urgent requirement for HR Payroll Executive Location : Porur, Chennai JD - Daily duty chart entry in ERP - Time Sheet and Employees’ documents follow up and uploading documents in ERP. - Collecting documents and creating employees’ profile. - Resolves attendance discrepancies - Grievances redressal related to salary and daily attendance - Fortnighthly...

Urgent requirement for HR Payroll Executive Location : Porur, Chennai JD - Daily duty chart entry in ERP - Time Sheet and Employees’ documents follow up and uploading documents in ERP. - Collecting documents and creating employees’ profile. - Resolves attendance discrepancies - Grievances redressal related to salary and daily attendance - Fortnighthly...

Sr. Executive - Digital Operations| Chennai Good understanding on the funcitonal process. Good Analytical and process improvement skills. Audit of unit and suggest enhancement in deliver. Experience in Process improvement & automation. Timely completion of activities to ensure customer grievance redressal are withing the timeline (TAT) prescribed. All...

Responsibilities Key Deliverables Responsibilities Drive Strategic Workforce Planning SWP to map the people strategy of the business units with the business strategy Drive talent management processes at the business function level to ensure continuous identification and development of high-potential talent Analyse people statistics using HR analytics tools...