Executive - Customer Grievance Redressal

2 days ago

Chennai Tamil Nadu, India Kreon Finnancial Services Limited Full time

**Role Summary**:
Responsible for handling and resolving customer complaints related to credit reports, RBI complaints, and internal escalations in a timely and compliant manner.

**Key Responsibilities**:

- Acknowledge, analyze, and resolve customer complaints received via CICs (CIBIL, Experian, CRIF), RBI CMS, and NGRO.
- Coordinate with internal teams (operations, collections, underwriting) to gather necessary information.
- Prepare and submit formal responses to CICs and RBI portals.
- Maintain detailed logs and case histories as per audit and regulatory standards.
- Track timelines and ensure compliance with turnaround time (TAT) guidelines.

**Skills Required**:

- Good knowledge of RBI regulations and credit bureau functioning.
- Proficient in Excel and ticketing tools (Freshdesk, Zoho, etc.).
- Excellent written communication.
- Analytical mindset with a problem-solving approach.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Work Location: In person

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