Grievance Officer

7 days ago


Anna Salai Chennai Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full time

A grievance officer handles complaints, objections, and concerns.

**Responsibilities**:

- **Acknowledge complaints**: Respond to complaints within a specified timeframe
- **Resolve complaints**: Resolve complaints in a formal manner
- **Provide feedback**: Provide feedback to customers on the grievance redressal mechanism
- **Escalate complaints**: Explain the complaint escalation mechanism to the complainant
- **Coordinate with departments**: Coordinate between departments to resolve grievances
- **Guide customers**: Guide customers on how to redress their problems

Pay: ₹600,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Current CTC and Notice period ?

**Experience**:

- grievance work: 2 years (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person


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