
Grievance Officer
3 days ago
A grievance officer handles complaints, objections, and concerns.
**Responsibilities**:
- **Acknowledge complaints**: Respond to complaints within a specified timeframe
- **Resolve complaints**: Resolve complaints in a formal manner
- **Provide feedback**: Provide feedback to customers on the grievance redressal mechanism
- **Escalate complaints**: Explain the complaint escalation mechanism to the complainant
- **Coordinate with departments**: Coordinate between departments to resolve grievances
- **Guide customers**: Guide customers on how to redress their problems
Pay: ₹600,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- Current CTC and Notice period ?
**Experience**:
- grievance work: 2 years (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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