Grievance Officer Am/dm Hindi Banking Sector

6 days ago

Anna Salai Chennai Tamil Nadu, India GRMAC Pvt ltd Full time

A grievance officer handles complaints, objections, and concerns. They may work in a variety of settings, including for an organization, publisher, or intermediary.

**Responsibilities**:
**Acknowledge complaints**:Respond to complaints within a specified timeframe

**Resolve complaints**: Resolve complaints in a formal manner

**Provide feedback**: Provide feedback to customers on the grievance redressal mechanism

**Escalate complaints**: Explain the complaint escalation mechanism to the complainant

**Coordinate with departments**: Coordinate between departments to resolve grievances

**Guide customers**: Guide customers on how to redress their problems

**Eligibility Requirements**:
1. Graduation Mandatory

2. Excellent Communication Skill - Hindi, English and Tamil

3. 3-7 years of experience in Customer grievance/escalation in banking sector

4. Age Criteria below 37

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹800,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Grievance: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Tamil (preferred)

Work Location: In person

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