Chat Support Executive

**NxtWave** is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs.

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention and greater outcomes.

NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur).

NxtWave now has paid subscribers from 250+ districts across India who have spent 200 million minutes on its learning platform so far. In the last 5 months, CCBP 4.0 learners have been hired by 1000+ companies including Amazon, Accenture, IBM, Bank of America, TCS, Deloitte and more.

**JOB DESCRIPTION**:
We are looking for a Chat Support Executive(customer acquisition) to join our team and take on the responsibility of providing seamless support to aspirants who are looking to start their tech career with Nxtwave.

The specific duties of the Chat Support Executive include resolving queries over Chat with a human-centric approach, adding leads to CRM adhering to SLAs, and following all the necessary guidelines.

**ROLES & RESPONSIBILITIES**:

- Ensure service level adherence to provide seamless guidance to leads, so as to start their journey with NxtWave.
- Handling queries and escalations from leads (people interested in NxtWave programs) and learners.
- Able to manage large amounts of chats effectively.
- Provide support in resolving leads queries via Chat.
- Identify and assess the lead's needs to achieve satisfaction.
- Build sustainable relationships and trust with leads through open and interactive communication.
- Identify lead needs and suggest suitable programs.
- Update our internal CRM with information about leads and conversations with them.
- Gather lead’s feedback and share it with our Product, Sales, and Marketing teams

**Desired skills**:

- A minimum of 6 months to 1 year of experience in a Customer Support role. (Exception in case of Excellent written and oral communication skills)
- Action-oriented, self-disciplined, and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Good understanding of programs Nxtwave provides.
- Ability to communicate clearly with both customers and potential customers(leads).
- Good comprehension skills - ability to clearly understand and address leads/customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses.
- Ability to type at a good pace.
- Basic Excel skills.
- Quick learner, adapting new tools with ease

**Languages**:

- English (mandatory)
- Telugu/Hindi/Tamil/Kannada (Any one of the languages)

**Preferred Criteria**:

- Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with mínimal support from the Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure a ‘Work-like’ environment with no disturbance during the work hours.

**Working hours**:

- 9 AM to 6 PM or 2 PM to 10:30 PM (Flexible to work in any of the shifts mentioned)
- 6-days week
- Flexible with the working schedule; may be expected to work weekends, holidays, and events

**Work Location**:
Work from Home currently and should be flexible to come to the office whenever required

**Salary**: CTC - 3-4 LPA

We will be informing you of the Salary CTC based on your performance in the selection process.

**Frequently asked questions**
- Do I need a laptop?

**Ans**: Yes, you need a laptop with good internet connectivity.

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

**Speak with the employer**
+91 9390238144