Customer Service Representative

4 days ago

Bandra Mumbai Maharashtra, India YDigital Full time

**Salary Bracket: INR 20,000 to INR 35,000**

**Job Description: The CRM Executive** will play a crucial role in managing customer relationships within the hair and beauty industry. Responsibilities include handling and monitoring inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The role requires a deep understanding of customer needs and the ability to provide personalized solutions.

Key Responsibilities:

- Manage and monitor incoming and outgoing calls to ensure customer satisfaction.
- Resolve customer inquiries efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Work closely with other teams to ensure customer issues are resolved.
- Provide feedback and suggestions to improve customer service processes.

Required Skills.
- Fluent in English with excellent communication skills.
- Strong convincing and negotiation skills over the phone.
- Pleasant and professional phone demeanor.
- Proficiency in using CRM software and tools.
- Basic skills in Google Sheets or Excel.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills.

Preferred Experience**:

- Work Experience: Minimum of 2 years in a similar customer service or CRM role.**
**- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.**

Work Schedule**:

- Full-time position.**
**- Monday off, working on Sundays.**
**- Typical working hours: 11 AM to 8 Pm**

Benefits Offered:

- Intensive training with opportunities for career growth.
- Sponsorship for additional training programs.
- Performance-based incentives.
- Long-term career prospects.

Additional Notes:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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