Customer Service Representative

1 week ago

Bandra Mumbai Maharashtra, India YDigital Full time

**Salary Bracket: INR 20,000 to INR 35,000**

**Job Description: The CRM Executive** will play a crucial role in managing customer relationships within the hair and beauty industry. Responsibilities include handling and monitoring inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The role requires a deep understanding of customer needs and the ability to provide personalized solutions.

Key Responsibilities:

- Manage and monitor incoming and outgoing calls to ensure customer satisfaction.
- Resolve customer inquiries efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Work closely with other teams to ensure customer issues are resolved.
- Provide feedback and suggestions to improve customer service processes.

Required Skills.
- Fluent in English with excellent communication skills.
- Strong convincing and negotiation skills over the phone.
- Pleasant and professional phone demeanor.
- Proficiency in using CRM software and tools.
- Basic skills in Google Sheets or Excel.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills.

Preferred Experience**:

- Work Experience: Minimum of 2 years in a similar customer service or CRM role.**
**- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.**

Work Schedule**:

- Full-time position.**
**- Monday off, working on Sundays.**
**- Typical working hours: 11 AM to 8 Pm**

Benefits Offered:

- Intensive training with opportunities for career growth.
- Sponsorship for additional training programs.
- Performance-based incentives.
- Long-term career prospects.

Additional Notes:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

  • Customer Service Representative

    11 hours ago

    Bandra, Mumbai, Maharashtra, India H.K.Jewels Pvt.Ltd Full time

    A customer service representative's job is to interact with customers to answer questions, resolve complaints, and provide information about products and services. Customer service representatives are the face of a company and are expected to be professional, helpful, and personable. Here are some responsibilities of a customer service representative: -...

  • Customer Service Representative

    4 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Service Representative

    1 week ago

    Bandra East, Mumbai, Maharashtra, India Krowmaerd Private Limited Full time ₹ 2,52,000 - ₹ 3,60,000 per year

    Our client, a leading real estate and asset management company, is committed to delivering exceptional services to our clients. They are looking for a well-spoken service representative to be responsible for soliciting sales and Marketing over the telephone. The customer representative's responsibilities include contacting potential customers, reading from a...

  • Customer Service Representative

    11 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    2 weeks ago

    Bandra, Mumbai, Maharashtra, India Melot Technologies Private Limited Full time

    **Job Profile** - Customer Service Representative (CSR) **Location** - BKC, Mumbai **Exp. Required** - Min. 6 Months **Qualification** - Any Graduation **Workdays & Timings** - Monday to Saturday (9.00 AM to 6.00 PM) **Job Responsibilities -** Fresh desk (CRM rule). - Coordinate with internal departments to ensure effective issue resolution and...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India Precise Infotech Solution Full time

    Job Title: Customer Service Representative Location: Thane West Qualifications: HSC pass or equivalent Age Limit: Up to 35 years **Job Description**: We are seeking a dedicated and motivated Customer Service Representative to join our team in Thane West. Key Responsibilities: Resolve customer issues efficiently and effectively. Maintain a high level of...

  • Customer Service Representative

    1 week ago

    Marol, Mumbai, Maharashtra, India TrueMeds Full time

    Urgent Hiring - Customer Service Representative (TruMeds, Andheri) We are looking for experienced Customer Service Representatives at TruMeds, Andheri. Role: Customer Service Representative Location: Andheri, Mumbai Qualification: HSC & above Experience: 6 months+ in Customer Service / Voice Process **Salary**: As per last drawn &...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    **Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India Arrivia, Inc. Full time

    **Are you passionate about travel and customer service?** Join **_arrivia_**, a leading travel company, as a Customer Service Representative in our Mumbai office. In this exciting role, you'll help travelers plan their dream vacations and provide exceptional support throughout their journey. **About the Role**: As a Customer Service Representative, you'll...

  • Customer Service Representative

    11 hours ago

    Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...