
Custome Service Executie- Logistics
4 days ago
**Job Title**: Customer Service Executive
**Location**: Noida, Sector-2
**Industry**: Freight Forwarding / Logistics
**Experience Required**: 1-4 Years (in Freight Forwarding/ Logistics Industry)
**About the Company**:
Sky2C Freight Systems (I) Pvt. Ltd. is a well-established international freight forwarding company, offering reliable and cost-effective logistics solutions worldwide. We specialize in air, ocean, and ground freight services, customs clearance, and supply chain management tailored to meet the diverse needs of our clients.
**Job Overview**:
**Key Responsibilities**:
- Assist clients with shipment updates, documentation, and issue resolution.
- Coordinate with operations, sales, and documentation teams to ensure timely service delivery.
- Prepare and share shipment status reports with clients.
- Ensure all customer interactions are logged and documented properly in CRM systems.
- Maintain up-to-date knowledge of freight forwarding procedures, terms, and documentation.
- Escalate unresolved issues to appropriate departments as needed.
- **Experience**: 1-4 years in customer service role within the freight forwarding/logistics industry.
- **Education**: Graduate in any discipline (Preferred: Logistics/Supply Chain Management).
- **Communication Skills**: Excellent verbal and written communication in English.
- **Computer Skills**: Proficiency in MS Office (Word, Excel, Outlook) and basic CRM systems.
- **Interpersonal Skills**: Strong coordination and client-handling abilities.
- **Others**: Must be detail-oriented, proactive, and customer-focused.
**Work Details**:
- **Job Location**: Sky2C Freight Systems (I) Pvt. Ltd., Noida Sector-2
- **Working Hours**: Day Shift (Mon - Sat)
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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