Logistics Operator''

9 hours ago

Chhaprauli Bengar Noida Uttar Pradesh, India High Vision Logistics Full time

**Location**: Noida, Sector 135
**Department**: Operations
**Experience**: 1-3 years
**Employment Type**: Full-Time
**Salary**: Based on interview & experience

**Company Overview**:
**High Vision Trans Logistics Pvt. Ltd.** is a leading courier aggregator platform, helping businesses simplify their shipping needs by offering multiple courier options under one roof. We are expanding our operations team and are looking for a **Courier Aggregator Operator** who will manage end-to-end order processing and courier coordination.

**Key Responsibilities**:

- Process daily courier orders from clients using our aggregator platform.
- Coordinate with various courier partners (Delhivery, XpressBees, DTDC, etc.) for pickups, delays, and escalations.
- Track orders in real-time and update clients with accurate delivery status.
- Manage NDR (Non-Delivery Report) follow-ups and ensure timely re-attempts or resolution.
- Handle order exceptions, escalations, and maintain SLAs for delivery performance.
- Upload data, generate reports, and ensure accuracy of tracking entries.
- Communicate with internal teams (sales/support) for smooth order handling.
- Maintain customer satisfaction by ensuring timely courier responses and resolution.

**Requirements**:

- 1-3 years of experience in courier/logistics/warehouse or order management.
- Familiarity with courier aggregator platforms (like Shiprocket, Pickrr, etc.) is preferred.
- Proficient in MS Excel, Google Sheets, and tracking portals.
- Strong communication skills (Hindi & English).
- Ability to work in a fast-paced, time-sensitive environment.
- Good coordination and follow-up skills.

**Preferred Qualifications**:

- Bachelor’s degree or diploma in any field.
- Prior experience with e-commerce or shipping operations is a plus.

Pay: ₹15,527.74 - ₹37,581.86 per month

Work Location: In person

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