Customer Care Executive

3 days ago

Noida Sector Noida Uttar Pradesh, India persystent consultancy services Full time

**Job Title**: Customer Care Executive (Logistics)

**Location**: H169, Sec.63 Noida (201301)

**Company**: Speed Global Solutions

**Department**: Customer Service / Logistics

**Salary**: 30K to 35K in hand

**Required Qualifications & Skills**:

- Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
- Graduation is mandatory.
- Must have good communication skills.
- Strong verbal and written communication skills to interact with customers clearly and professionally.
- Active listening to understand customer concerns and provide effective solutions.
- Ensuring accuracy in addressing customer issues and recording customer interactions in the system.

**Responsibilities**:

- **Customer Support**:

- Act as the first point of contact for customers and provide support through phone.
- Address inquiries related to logistics services, delivery schedules, shipment tracking, and status updates.
- Resolve complaints and issues promptly and professionally, ensuring customer satisfaction.
- **Order Management**:

- Monitor and manage order status, delivery timelines, and ensure accurate documentation.
- Coordinate with warehouses, transportation, and third-party logistics providers to ensure timely deliveries.
- Assist customers with the return and exchange process if required.
- **Communication**:

- Effectively communicate shipment details, delays, and any logístical issues to customers, keeping them informed at every stage.
- Coordinate internally with the logistics, sales, and operations teams to ensure seamless service delivery.

**HR - Mansi Rajput**

**Contact Number - 7042886905**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Logistics: 1 year (preferred)
- Customer support: 1 year (preferred)
- Order Management: 1 year (preferred)
- logistics-related queries: 1 year (preferred)
- smooth communication: 1 year (preferred)
- providing exceptional service to customers: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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