Customer Relationship Executive

2 days ago

Faridabad Haryana, India Dustech Engineers Pvt LTD Full time

HR Contact No: 63950129520

**Role Overview**:
**Key Responsibilities**:

- Act as the first point of contact for customer queries, requests, and complaints.
- Build and maintain long-term relationships with clients by understanding their needs.
- Assist the sales and business development team in managing client accounts.
- Follow up with customers for feedback, payments, and service-related issues.
- Maintain records of customer interactions and update CRM/database regularly.
- Resolve customer complaints quickly and effectively, escalating complex issues when needed.
- Support in preparing client reports, proposals, and presentations.
- Contribute to customer retention and upselling initiatives.

**Key Skills & Competencies**:

- Strong communication (verbal & written) and interpersonal skills.
- Basic knowledge of CRM software and MS Office (Excel, Word, Outlook).
- Problem-solving attitude with a customer-first approach.
- Ability to handle pressure and manage multiple client requests simultaneously.
- Good negotiation and follow-up skills.
- Positive attitude, professional behavior, and eagerness to learn.

**Educational Qualification**:

- Bachelor’s degree in Business Administration, Commerce, Marketing, or any relevant field.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

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