Customer Relationship Executive

7 days ago

Faridabad Haryana, India Maisha Infotech Private Limited Full time

**Job Title**: Customer Relationship Executive (CRE)
**Location**: Faridabad
**Department**: Sales / Business Development
**Reports to**: Business Development Manager / Sales Head

**Job Summary**:
**Key Responsibilities**:

- **Client Relationship Management**:

- Serve as the primary point of contact for key accounts, ensuring clients receive high-quality support and services.
- Build and maintain strong, long-term client relationships.
- Handle client queries, troubleshoot issues, and provide timely resolution, ensuring customer satisfaction.
- **Project Coordination**:

- Collaborate with internal teams (developers, project managers, support staff) to ensure seamless project execution and delivery.
- Assist in project documentation and ensure clients are updated regularly on progress.
- **Product Knowledge**:

- Gain in-depth knowledge of the company's IT products and services to effectively communicate features and benefits to clients.
- Conduct product demonstrations and training sessions for clients as required.
- **Customer Feedback and Analysis**:

- Collect customer feedback on services and relay important insights to the internal teams for improvement.
- Analyze client issues and trends to identify patterns and improve customer satisfaction.
- **Account Management**:

- Maintain up-to-date client records, including project status, communications, and transactions.
- Monitor customer account health and proactively suggest upgrades or additional services based on the client’s needs.
- **Sales Support**:

- Assist the sales team in preparing proposals, presentations, and contracts.
- Identify potential upsell or cross-sell opportunities within the client base and support in closing sales.
- **Follow-up and Reporting**:

- Provide periodic reports on client interactions, project statuses, and customer satisfaction to the management team.
- Follow up on client renewals and ensure timely invoicing and payment.

**Requirements**:

- **Education**: Bachelor's degree in Business Administration, IT, or a related field.
- **Experience**: 2+ years of experience in customer relationship management or a similar role, preferably in an IT company.
- **Skills**:

- Strong interpersonal and communication skills.
- Familiarity with IT products, software solutions, or related technical services.
- Ability to understand client requirements and translate them into actionable project steps.
- Excellent problem-solving skills and attention to detail.
- Proficiency in CRM tools and Microsoft Office suite.

**Preferred Qualifications**:

- Previous experience in a customer service or account management role in the IT industry.
- Experience working with project management tools and ticketing systems.
- Knowledge of web development, mobile app solutions, or other IT services will be a plus.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8595135675

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