Customer Relationship Executive

3 days ago


Surajkund Faridabad Haryana, India Shah Enterprises Fbd Private Limited Full time

**Job Title**: Customer Relationship Manager(CRM)

**Job Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- **Customer Engagement & Retention**: Develop and implement strategies to improve customer loyalty and satisfaction.
- **CRM Software Management**: Oversee the use of CRM software (e.g., Salesforce, HubSpot) to manage customer data and interactions effectively.
- **Lead Management**: Track and nurture leads through the sales funnel, ensuring timely follow-ups and conversions.
- **Data Analysis & Reporting**: Analyze customer behavior, trends, and feedback to enhance service and sales strategies.
- **Collaboration**: Work closely with sales, marketing, and customer support teams to optimize customer experience.
- **Customer Support**: Address customer inquiries and complaints, ensuring smooth operations.

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person



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