Customer Relationship Executive

5 days ago

Gurugram Haryana, India ARGMAC Full time

**Job Title**: Customer Relationship Executive
**Location**: Plot no. 591, Anand Gram, Ghitorni, New Delhi, Delhi, 110030
**Industry**: Luxury Furniture & Indoor Games
**Company Name**: Argmac

**About Argmac**:
Argmac is a leading name in ultra-luxury pool tables, custom home bars, and indoor games. We combine craftsmanship with innovation to create lifestyle products that redefine modern entertainment.

**Job Summary**:
**Key Responsibilities**:

- Conduct proactive follow-ups and build rapport with potential customers.
- Understand customer requirements and guide them on suitable products (luxury pool tables, home bars, etc.).
- Coordinate with design and sales teams to ensure timely responses and personalized service.
- Maintain accurate records of all conversations in the CRM system.
- Schedule appointments and showroom visits.
- Share product brochures, pricing, and customization options professionally.
- Provide after-sales assistance and ensure client satisfaction.

**Key Skills Required**:

- **Fluent English Communication (verbal and written)** - must be confident and clear.
- Pleasant, persuasive, and professional demeanor on calls.
- Strong listening and interpersonal skills.
- Comfortable handling luxury clientele and premium products.
- Basic understanding of CRM tools, WhatsApp Business, and Microsoft Office.
- Ability to multitask and respond promptly.

**Preferred Qualifications**:

- Bachelor’s degree in Communications, Business, or related field.
- 1-3 years of experience in customer service, telecalling, or relationship management.
- Background in luxury products, interiors, or retail industry is a plus.

**Compensation**:

- Competitive Salary (based on experience) + Incentives on lead conversion.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Master's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer relationship management: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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