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Customer Relationship Executive

2 weeks ago

Gurugram Haryana, India Tattva Wellness Full time

**Customer Relationship Executive**

**Tattva Spa** is seeking to hire an experienced

Professional with fluent communication skills for joining its **CRM Department (Inbound + Outbound)**.

**Job Title: Customer Relation Executive (CRE)**

Job Location**:Gurgaon **(Preferred location residing in Gurgaon)

Work Experience**:1-3 yrs**

**Perks and Benefits - Perks and Benefits Sales incentives up to INR 20,000.**

**Job Profile**:

- Drive adoption and utilization of CRM platform, including reporting and dashboard analysis for tracking key business metrics
- Be the voice of Tattva Spa and first point of contact for all in-coming queries (through calls, website and social media)
- Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback
- Schedule appointments for guests in an efficient manner through online tools
- Develop understanding of beauty and spa business (therapies and its advantages) and be able to guide guests on the same
- Actively seek guest feedback and maintain records of the same while escalating to the relevant internal teams for service or process improvement
- Actively track all social media for guest feedback and maintain related MIS
- Follow SOP to ensure standardized experience for guests at the spa
- Promote memberships and manage membership queries. Promote Gift vouchers and manage related queries
- Work closely with the marketing and sales team to plan and execute strategy for customer care to achieve business goals.

**Important**: CRM team at Tattva Spa has rotational working Saturday & Sundays as a large part of our Spa business is focused on weekends.

Customer Relation Executive at Tattva Spa must have strong command over guest experience management and be fluent in English and Hindi languages. He or She should have strong communication skills - oral and written. Strong working knowledge of Excel and Power-point is also required.

Pay: Up to ₹29,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)