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Customer Relationship Executive

3 weeks ago

Gurugram Haryana, India JS ASSOCIATES Full time

A Customer Relationship Management (CRM) profile, or job description, outlines the responsibilities of someone managing customer interactions and relationships using a CRM system. This role focuses on improving customer service, driving sales, and building strong customer relationships through data analysis and CRM software implementation. Here's a more detailed breakdown:Key Responsibilities:

- **CRM System Management**:Implementing, configuring, and maintaining the CRM system, including data entry, workflow rules, and integrations.
- **Data Analysis and Reporting**:Analyzing customer data to identify trends, create reports, and provide insights for business decision-making.
- **Customer Relationship Management**:Building and maintaining strong relationships with customers, addressing their needs, and handling complaints.
- **Marketing and Sales Support**:Supporting sales and marketing efforts by providing data insights, creating targeted campaigns, and improving customer engagement.
- **Process Improvement**:Identifying and implementing process improvements to enhance customer service, streamline operations, and improve overall customer satisfaction.
- **User Support**:Providing training and support to employees on how to use the CRM system effectively.
- **Collaboration**:Working with other departments, such as sales and marketing, to align on customer-related goals and strategies.

**Required Skills**:

- **CRM Software Proficiency**:Experience with CRM software like Salesforce, HubSpot, or Dynamics 365 is highly desirable.
- **Data Analysis**:Skills in analyzing data, identifying trends, and creating reports are essential.
- **Communication and Interpersonal Skills**:Strong communication, both written and verbal, is crucial for effective customer interactions and collaboration.
- **Problem-Solving**:Ability to identify and resolve customer issues and system problems.
- **Customer Service Orientation**:A passion for providing excellent customer service and building strong relationships.

Contact - 9310699721

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9310699721