Customer Relationship Executive

3 days ago

Gurugram Haryana, India Shrianand Poly Full time

**Company Description**

**Shrianand Poly** is a prominent player in the Flexible Packaging industry, known for offering a diverse range of high-quality products to various sectors. Our cutting-edge machinery and robust infrastructure enable us to maintain superior quality and precision standards in every product we deliver to our clients.

**Role Description**

A Customer Relationship Management (CRM) executive's role is to manage and improve customer interactions. They are responsible for building and maintaining relationships with customers, and for ensuring customer satisfaction.

**Responsibilities**

Making sure all the leads of the clients after placing orders are met.

Ensuring your existing clients are satisfied through after-sales service.

Always ask them for true feedback.

Servicing the client after receiving the order till the time of collection of payment.

Resolve the queries and questions of all the clients.

Give or support the participants/clients about company products or services.

Acting as a point of contact for complaints and escalating issues to the concern.

Understand client queries and solve them in any manner.

Make outbound calls to existing and potential customers to inform them about products or services.

Respond to customer inquiries, complaints, and orders in a timely and friendly manner

Analyze customer data and trends to identify patterns and insights

Formulate and maintain profitable relationships with key customers

Identify opportunities to improve the customer experience and provide feedback to relevant teams

Develop strategies to expand the customer base and increase sales

**Key skills & Qualification**:
Polite disposition.

Ability of rigorous follow-up.

The ability to communicate confidently - both through speaking and writing - with colleagues and clients.

Ability to understand the circumstances and act accordingly.

Proactive.

Thorough knowledge of products/services.

Always available on calls.

Bachelor’s degree or related to field.

Proven experience in a CRM.

Good communication and interpersonal skills.

Proficient in using MS Office and Excel.

Pay: ₹15,000.00 - ₹35,000.00 per month

**Language**:

- English (preferred)

Work Location: In person

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