Customer Relationship Executive

4 days ago

Gurugram Haryana, India Himgiri Automobiles Pvt. Ltd Full time

We are seeking for a Customer Relationship Executive (Service) for managing customer interactions and ensuring high levels of satisfaction. This role involves assisting customers with inquiries, resolving issues, and supporting the service team to enhance the overall customer experience.

**Key Responsibilities**:
**Customer Engagement**: Serve as the primary point of contact for customers, addressing inquiries related to services and ensuring timely follow-up.

**Issue Resolution**:Handle customer complaints and concerns effectively, working to resolve issues promptly and satisfactorily.

**Service Support**: Assist the service team in scheduling appointments, managing service requests, and ensuring smooth operations.

**Feedback Collection**: Gather customer feedback to identify areas for improvement and relay insights to management.

**Record Keeping**: Maintain accurate customer records and service logs, ensuring all interactions are documented in the system.

**Collaboration**: Work closely with the service and sales teams to ensure cohesive communication and excellent service delivery.

**Promotional Activities**: Inform customers about new services, promotions, and upcoming events to enhance customer engagement and retention.

**Required Skills and Qualifications**:
**Experience**: 1 to 2 years of experience in customer service, preferably in a service-oriented industry.

**Customer Focus**:Strong commitment to providing excellent customer service and building lasting relationships.

**Communication Skills**: Excellent verbal and written communication skills; able to interact effectively with customers and team members.

**Problem-Solving**: Ability to identify issues and propose effective solutions quickly and efficiently.

**Organizational Skills**: Highly organized with strong attention to detail and the ability to manage multiple tasks.

**Technical Proficiency**: Familiarity with customer relationship management (CRM) software and Microsoft Office Suite.

**Preferred Qualifications**:
**Education**: Bachelor’s degree in business, marketing, or a related field preferred.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8287900337

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