
Customer Relationship Executive
14 hours ago
We are looking for a person who will be responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.
**Location**: Gurgaon
**Experience**: 2 to 5 years
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Carry out-bound calls to users interested in wellness plans and products on the portal
- Update our internal databases with information about useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform users about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Has a sales acumen and consistency in followups
**Qualification**:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Pay: Up to ₹40,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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