Customer Relationship Executive

2 days ago


Sikanderpur Gurugram Haryana, India A&A Labels Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Company Name: A&A Labels

Location: Udyog Vihar Phase V, Gurugram

Working Days: 6 Days a Week (Monday to Saturday)

Working Hours: 9:00 AM – 5:30 PM

Experience Required: Minimum 6 Months to 2 Years

Employment Type: Full-time

Job Summary:

We are looking for a proactive and detail-oriented Customer Relationship Executive (CRM / CRE) to manage client interactions and support daily business operations. The ideal candidate will have prior experience in customer service or client coordination. You will serve as a key contact for clients, ensuring smooth communication, order tracking, and timely support.

Key Responsibilities:

  • Serve as the primary point of contact for customers regarding inquiries, orders, and updates
  • Manage and maintain strong relationships with existing and new clients
  • Coordinate internally with production, dispatch, and design teams to ensure order accuracy and timely delivery
  • Track and update client orders, delivery schedules, and issue resolutions
  • Maintain customer data, interaction logs, and reports using Excel or CRM software
  • Assist in addressing client feedback, complaints, or service issues professionally
  • Provide regular follow-ups with clients regarding order status and post-delivery feedback
  • Ensure client satisfaction and contribute to long-term business retention

Required Skills & Qualifications:

  • Minimum 6 months to 2 years of experience in CRM, client servicing, or customer support
  • Strong interpersonal and relationship management skills
  • Good knowledge of Microsoft Office, especially Excel
  • Problem-solving attitude and ability to work independently and in a team

What We Offer:

  • A stable and growing work environment in the printing & packaging sector
  • Opportunity to develop client servicing and coordination skills
  • Fixed working hours with work-life balance
  • Scope for growth and long-term career development

How to Apply:

Interested candidates can send their resume to:

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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