Customer Relationship Executive
2 days ago
Company Name: A&A Labels
Location: Udyog Vihar Phase V, Gurugram
Working Days: 6 Days a Week (Monday to Saturday)
Working Hours: 9:00 AM – 5:30 PM
Experience Required: Minimum 6 Months to 2 Years
Employment Type: Full-time
Job Summary:
We are looking for a proactive and detail-oriented Customer Relationship Executive (CRM / CRE) to manage client interactions and support daily business operations. The ideal candidate will have prior experience in customer service or client coordination. You will serve as a key contact for clients, ensuring smooth communication, order tracking, and timely support.
Key Responsibilities:
- Serve as the primary point of contact for customers regarding inquiries, orders, and updates
- Manage and maintain strong relationships with existing and new clients
- Coordinate internally with production, dispatch, and design teams to ensure order accuracy and timely delivery
- Track and update client orders, delivery schedules, and issue resolutions
- Maintain customer data, interaction logs, and reports using Excel or CRM software
- Assist in addressing client feedback, complaints, or service issues professionally
- Provide regular follow-ups with clients regarding order status and post-delivery feedback
- Ensure client satisfaction and contribute to long-term business retention
Required Skills & Qualifications:
- Minimum 6 months to 2 years of experience in CRM, client servicing, or customer support
- Strong interpersonal and relationship management skills
- Good knowledge of Microsoft Office, especially Excel
- Problem-solving attitude and ability to work independently and in a team
What We Offer:
- A stable and growing work environment in the printing & packaging sector
- Opportunity to develop client servicing and coordination skills
- Fixed working hours with work-life balance
- Scope for growth and long-term career development
How to Apply:
Interested candidates can send their resume to:
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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