Customer Support Executive
6 days ago
**Job Title: Customer Support Executive - Voice Role**
**Location**: United Kingdom
**Position Overview**:
**Key Responsibilities**:
- Provide exceptional customer service through inbound and outbound calls.
- Address customer inquiries, troubleshoot issues, and offer solutions effectively.
- Maintain a call volume of up to **80 calls per day**, ensuring high-quality interactions.
- Document customer interactions accurately and follow up as necessary.
- Collaborate with other teams to resolve complex issues and enhance customer satisfaction.
- Train and mentor junior team members on best practices in customer support.
**Qualifications**:
- Previous experience in a voice customer support role is essential.
- Strong verbal communication skills and the ability to empathize with customers.
- Proven track record of managing high call volumes efficiently.
- Ability to work under pressure while maintaining professionalism.
**Shift Details**:
- **Shift Timing**: 1:30 PM to 10:30 PM
- **Work Schedule**: 5 weekdays with alternative Saturdays.
**Skills Required**:
- Excellent communication and listening skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficient in using customer support software and tools.
**Job Types**: Full-time, Permanent
Pay: ₹11,498.02 - ₹31,831.83 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
- UK shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7347666396
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