Customer Support Executive

8 hours ago

Panchkula, India P-TAL Full time

**Company Overview**

P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world

P-TAL runs on three fundamentals - developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one.

**Key Responsibilities**

Provide first-level support to resolve queries related to products, services, orders, billing, or technical issues.

Maintain a high level of professionalism and empathy while handling customer interactions.

Escalate unresolved issues to the appropriate internal teams and follow up for resolution.

Document customer interactions accurately in CRM or support tools.

Ensure adherence to quality standards and service level agreements (SLAs).

Proactively identify opportunities to improve customer satisfaction.

Stay updated on product knowledge, company policies, and US market trends.

Work collaboratively with peers and managers to meet team targets.

**Desired Skills & Competencies**

Excellent verbal and written communication skills in English — neutral or US accent preferred.

Strong listening and problem-solving skills.

Ability to manage difficult customer conversations with patience and professionalism.

Familiarity with CRM tools (e.g. Salesforce, Zendesk, Freshdesk) is an advantage.

Ability to work independently in a night shift environment.

Comfortable working with US-based customers, understanding cultural nuances.

Strong organizational skills and attention to detail.

Good typing speed and comfort with computer systems.

**Qualifications & Experience**

Graduate in any discipline (Bachelor’s degree preferred).

1-4 years of experience in international customer support (US market experience preferred).

Freshers with excellent communication skills are also encouraged to apply.

Experience in B2B/B2C support, e-commerce, or SaaS support is an advantage.

**Work Hours & Location**
- Must be willing to work during US time zones (night shift in India).
- Work from Office / Work from Home / Hybrid (depending on company policy and role).

**Compensation & Benefits**
- Salary: Competitive, based on experience.
- Medical insurance and other benefits.

**Why Join Us?**
- Opportunity to work with US-based clients and gain global exposure.
- Supportive work culture with a focus on learning & growth.
- Stable, growing company with long-term career opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹27,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Night shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Last Drwan CTC
- Epected CTC
- Notice Period, If any

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

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